Consumer Shipping Information
FREE SHIPPING on all consumer orders over $40.00 in the Contiguous 48 states. Merchandise will ship by U.S. mail or UPS Ground, unless otherwise selected from other options available and agreed to.
NOTE: Order must be over $40.00 after discounts are applied to qualify for free freight.
Special promotions, (discounts) apply to merchandise only and not freight. If any items ordered are out of stock, we will advise you and if you would like the available merchandise, we will be happy to ship this and cancel the balance.
All claims must be made within ten days of shipment.
HAWAII, ALASKA AND PUERTO RICO ORDERS:
We are unable to accept website orders for these 3 states so please call Braza at 1-800-251-3031 or 413-243-4690 to place your order. Thank you.
INTERNATIONAL SHIPPING
We are able to ship orders internationally but we unfortunately cannot accept orders for international shipping through our website.
Orders to be shipped outside the United States must be placed by phone, fax or mail only. If you wish to place an order that requires international shipping, please place your order using one of the following methods:
Phone: 1–800–251–3031 (M-F 8:30am–4:30pm EST)
Fax: 413-243-4586
Mail: Brazabra Corp.
Attn: Customer Service
8 Run Way
Lee, MA 01238
When placing your order, please provide an e-mail address in order to best facilitate timely communication. Upon receipt of your order, a customer service representative will calculate all applicable shipping and handling charges, and will contact you (preferably via e-mail) with notice of total charges for your approval. The customer is responsible for any duties and taxes. The order will not be placed until you have received and approved notice of all applicable charges.
If we have not heard back from you within 48 hours of our notice of charges, we will cancel your order and no charges will apply. Upon receipt of your approval, in-stock merchandise will generally be shipped within 24 hours.
Back ordered items are subject to additional shipping charges, and once available to be shipped, a customer service representative will again contact you with notice of the additional charges for your approval.
Please Note: All international shipments are sent via UPS, International addresses that are not insurable by UPS. International shipments are subject to all applicable customs restrictions.
If you have any questions, please send them to braza@brazabra.com
Thank you.